Frequently Asked Questions

Get answers to some of our most frequently asked questions about using the website, shipping times, payment methods, our return policy and more. Still have questions? Visit our support or FAQs page for more options.

Ordering FAQs

Shopping FAQs

Shipping FAQs

Payments FAQs

Cancellation &Returns FAQs

My Account FAQs

Ordering FAQs

How do I find a specific item on your site?

Beadsnfashion has incorporated a powerful search engine into its site. Simply begin to type the item you're looking for into the Search box and our intuitive search begins to list the most relevant and popular results for the search term you've entered. You can use the search box to find a broad range of products by typing a colour, brand or material. But you can also be very specific in order to drill right down to the product you're looking for. You can even search by SKU if you're looking for an item you've previously ordered.

Another way to find items is by using the navigation bar located on the left side of every page.

Do you sell wholesale?

We don't sell wholesale. Wholesale enquiry is separately taken care of through email and discounts are offered, after consultation with vendors.

While not categorically a wholesale site, Beadsnfashion takes into consideration the total merchandise value of your order and offers discounts

Do you have a catalogue?

We do not have a traditional printed catalogue, (people still do that?), but we think we have a pretty nifty website!

Do you have a brick and mortar store?

Beadsnfashion sells its products online only. Our focus is our online customers and bringing them inspiring products at great prices.

May I place an order over the phone?

Sorry, all orders must be placed online but we're pleased to answer all your product order questions if you contact us at: service@beadsnfashion.com

How do I place an order?

Once you have found the item you wish to purchase simply click the "add to cart" button. Each time you add an item to your cart you'll be taken to your shopping cart where you can:

  • Change the quantity of any item in your cart
  • Delete any item in your cart
  • Continue shopping
  • Enter a coupon or gift code before paying
  • Proceed to checkout

Note that you can easily navigate back to your cart by clicking the "Cart & Checkout" link located at the top of every page.

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (e.g. 120000XXXX), a listing of the item(s) you have ordered with pricing and other details of products and the expected delivery time.You will also be notified by Email and SMS when the seller ships the item(s) to you.Shipping details will be provided with the respective tracking number(s).You receive SMS when your order is confirmed, shipped and delivered

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Beadsnfashion

I'm ready to pay, now what??

Click "Proceed to Checkout" from the "Cart & Checkout" page. If you've shopped with us before you'll be prompted to enter your email address and password. If you're a new customer you'll be asked for your contact information, a simple one page form and you're good to go!

My cart emptied out, what happened?

Check your computer's security settings and be certain your browser is set to accept cookies. On most PC's this is done from the browser such as Internet Explorer or Firefox etc. Click on the "Tools" menu and select the Privacy tab along the top. Add www.beadsnfashion.com to your list of sites that you accept cookies from.

Can I shop for a period of days without losing the contents of my cart?

Yes. Beadsnfashion has a perpetual cart, meaning that the contents of your cart won't disappear even if you have to. And by logging in you can use another computer to continue your order.

How does the Wish list work?

Not ready for commitment? No Problem. Instead of selecting "Add to Cart", you can select "Add to Wish list" located directly below the add to cart button. It's easy to navigate back to your wish list (or cart) from the navigation links located at the top of every page.

You can even find the qty of item available for any product, in your wish list

Shopping

Why do I see different prices for the same product?

A product could be listed under different prices. There could be several sellers offering you the same product but at a different price. That is the nature of the Beadsnfashion marketplace, where different sellers compete for your order.

Is it necessary to have an account to shop on Beadsnfashion?

You can shop on Beadsnfashion by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Beadsnfashion account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wish list. You will also be able to rate/review products and sellers.

GIFT WRAPPING

What do I need to know before getting an order gift wrapped?

* Gift-wrap is chargeable at ₹50 per order

* Gift-wrap option is only available when seller is JAUNTY

* Cash-on-Delivery orders cannot be gift wrapped

What is 'Beadsnfashion Advantage'? [Soon to be introduced]

When you see the 'Beadsnfashion Advantage' badge, you know you can buy the product from a Seller with complete confidence.

Products marked with 'Beadsnfashion Advantage' are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by Beadsnfashion

Products sold by sellers with Beadsnfashion Advantage are also backed by Beadsnfashion30 Day Replacement Guarantee and you may also avail the faster delivery options. All while you are backed by Beadsnfashion 24x7 customer service.

For a Buyer, what does 'Beadsnfashion Advantage' mean?

Beadsnfashion Advantage is our fulfilment service for Sellers. Products sourced from Sellers are quality checked, stocked and shipped by us. As a Buyer, you are thus assured of product quality, faster delivery and hassle-free returns.

Sell on Beadsnfashion

How do I sell on Beadsnfashion?

When clicking on this query it goes to selling hub [to be linked to sell on www.beadsnfashion.com page]

 

SHIPPING FAQS

How much will shipping cost?

No extra/hidden shipping cost for domestic [within India] deliveries. Pay only what you see. Only in case of CoD orders, the customer is required to pay additional charge that keeps on changing. Right now it is Rs. 60 per shipment. Freight for International shipments is charged extra. Cod facility is not available for overseas delivery.

We ship 90 % of shipments via FedEx, some areas which are not covered by them are served through EMS speed post or in some cases where the state Govt have enabled Entry forms, they are also served by Speed Post

DHL / FedEx 3-5 business days [Track able]

We ship to all countries served by DHL and FedEx, for further info, check their respective websites

Seller does not/cannot ship to my area. Why?

If your pin code area is not covered by our Logistics partner FedEx or Delivery, we cannot ship to your area.

Why is my package delayed in shipping?

In some cases courier does not pick parcel at time due to holiday or excess load with them or some other reason, as such pickup is done next day so your parcel may be delayed by a day or 2.

I need to return an item, how do I arrange for a pick-up?

If any customers want to returned any item then customer have to arrange courier, we don’t have return pickup facilities

Does Beadsnfashion deliver internationally?

Yes, we ship internationally to all Destinations covered by DHL / FedEx

What are the delivery charges?

Delivery charges are fix / seller Rs. 65 [for Indian Deliveries] and are displayed on the Shopping cart and checkout pages.

Free or Discounted Shipping

This is optional to seller, he may provide discount or entirely Free shipping [ will be clearly visible on shopping cart and checkout page]

About Cash on Delivery

We charge Rs. 40 / each seller; these are extra charges for Cash on Delivery.

Are there any sales tax, Octroi or Entry Tax etc on items sold by Beadsnfashion?

Entry tax is levied in some States and may be collected from Customer, at the time of delivery. [West Bengal as of June 2016, other states may join soon]

What is the estimated delivery time and from place?

The estimated delivery time 3-4days

Courier

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.

 

How are items packaged?

The products are packed in corrugated boxes or envelopes, depending on the number/weight/dimension of products.

Are in-transit products insured?

The products are not insured but we provide best packing of all goods dispatched from Beadsnfashion.com

 How can I track the status of my order?

Once an order is shipped, tracking details provided via mail [mostly next day] you can use tracking number from related courier site otherwise contact service@beadsnfashion.com

 

PAYMENTS FAQS

What forms of payments do you accept?

We accept Visa, MasterCard, and COD. Sorry, we do not accept Visa gift cards, personal checks or money orders.

Is it safe to use my credit/debit card on Beadsnfashion?

Your online transaction on www.beadsnfashion.com is secure with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on www.beadsnfashion.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

A Secure Sockets Layer (SSL) Certificate is the standard security requirement for e-commerce and other transactions online. An SSL Certificate combines encryption to protect information as it travels the Internet and identity information about the certificate owner to protect against fraud.

Beadsnfashion uses a secure server with 256-bit SSL encryption to provide the highest level of security of your personal information.

Why was my credit card declined?

Often the reason for a card decline is that the billing address information you provided at checkout doesn't match the billing information on file with the credit card company. In this case the card is declined as a security measure by our card processor.

My credit card was declined and yet it appears I was still charged?

The reason why a charge appears (or sometimes multiple charges) is because your card company DID approve the charge with each attempt and your bank held the funds in reserve against your account. However, funds were never actually transferred to us because of the decline by our card processor. Your bank will correct the balance in just a day or two.

How do I pay for a Beadsnfashion purchase?

Customers can pay via Credit Card/Debit Card/Net Banking, Cash on Delivery and PayTM wallet

Are there any sales tax, Octroi or Entry Tax etc on items sold by Beadsnfashion?

Entry tax is levied in some States and may be collected from Customer, at the time of delivery. [West Bengal as of June 2016, other states may join soon]

 

What is Cash on Delivery?

If you aren’t comfortable making prepaid order on www.beadsnfashion.com you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of delivery of the product at your doorstep

 

What steps does Beadsnfashion take to prevent card fraud?

Beadsnfashion realizes the importance of a strong fraud detection and resolution capability. Our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by their team. In the rarest of rare cases, when Payment gateway providers’ team is unable to rule out thepossibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.

What is a 3D secure password?

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "MasterCard Secure Code" services, respectively. The 3D secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. Can I use my bank's Internet Banking feature to make a payment?

Yes, you can use net banking to make payments

Can I make a credit/debit card or Internet banking payment on Beadsnfashion through my mobile?

Yes, you can

What is BeadsnFashion’s EMI payment option?

Very soon, we will be introducing EMI option, for purchase value above Rs. 3000

 

CANCELLATION &RETURNS FAQS

If you have received damaged and/or missing items please contact us within 48 hours of receiving your order. You can reach us at 8909060525or you can e-mail returns@beadsnfashion.com with complete details also share pictures of damaged products to initiate return process faster.

We accept returns on merchandise if the following applies:

  • Items are in original packaging or stringing
  • In full quantity ordered
  • Within 2 Days of receiving
  • Any shipping discounts received on the original order will not be credited in a return.

Please note that any shipping discounts received on the original order will not be credited in a return.

The following items are not returnable unless defective: Jewellery, discontinued items, closeout items, or special order items. Please include a copy of your invoice with the return form so we may quickly and accurately process your return

Return Policy

Please contact us within 2 days of receiving the shipment to arrange the return of any damaged or defective item.

Please Note:

  • We DO NOT accept returns of ear wires, cut chain, broken strands, beading kits, books or partial lots of any kind.
  • Returned items must be in re-sellable condition, in original packaging and free from defects.

What is BeadsnFashion’s Replacement Guarantee?

(Beadsnfashion is a global market place. We provides wrong/damage product replacement guarantee.)

What are BeadsnFashion Friendly Returns /Replacement guarantee policy?

If you want return/replace any products then you have to arrange courier from your side.

If you find any quality issue/wrong product delivery then beadsnfashion refund your product charge [in form of BnF Loyalty points] along with courier charges.

Where can I find the Seller's Return Policy?

Please go to the product page, where you can see the respective policy against each Seller offering that product.

The Seller has declined my request. What can I do?

If costumer has any issue first of all contact to beadsnfashion at service@beadsnfashion.com what is Beadsnfashion Buyer Protection?

We will not disclose your personal information with other site or other work.

Can I return part of my order?

If customer finds few products have quality issue/wrong delivered in that case customer has to inform returns@beadsnfashion.com.

When are Refunds provided?

As beadsnfashion received customer returned parcel and after insure of issue we provide you the amount in form of BNF points

I have requested a replacement, when will I get it?

As beadsnfashion receives your product, the replaced products will be shipped to you.

I've still not received the refund to my bank account. Why?

We are unable to refund Cash; we provide refund in forms of coupons or BnF loyalty points

What is the pickup process? Why have I been asked to ship the item?

  • As customer placed any order that time showing processing.
  • As vendor confirmed your order it will show invoiced.
  • As your parcel has been picked it will shipped then you can track your parcel status.
  • As customer revived parcel it will show delivered status. I have changed my mind and would like to retain the product.
  • What do I do?

If costumer can remove any product from own shopping cart.

Just logging and go in cart item and which product you want remove click delete them.

It will remove from costumer cart.

How long will it take to process my cancellation request?

Customer has to inform to service@beadsnfashion.com within 24hours of receiving your shipment.

What are the modes of refund available after cancellation?

Mode depended upon customers

  • Refund payment in A/c
  • Refunded price coupon code
  • Refunded price use with another product in next order.

 

MY ACCOUNT FAQS

How do I create an account at Beadsnfashion?

To create an account at Beadsnfashion.com click "Login" at the top of the page. New members fill in your contact information and you're ready to begin shopping our selection!

I forgot my password, how do I get logged back in?

If you forgot your password, you may request a new ONE TIME use only password via e-mail. Just fill in your e-mail address at the login page and it will be sent to you.

How do I view my order history?

Click the "Your Account" button located at the top of any page. From your account you can:

  • View your order
  • Reorder the identical order with one click
  • Check payment status
  • Check shipping status

How can I change my contact information?

Click the "Your Account" button located at the top of any page. You can change or add an address, change your password and view your order history.

How do I update my information?

It is easy to update your Beadsnfashion account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on Beadsnfashion

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders
  • BnF points details [more details on this in below section]

 

 

BnF point

What is the BnF point?

It’ a Loyalty programme for our customers

How do I get Bnf Points?

For every 50 Rs. of order placed on Beadsnfashion.com, You get 1 BnF point [equals Re 1]

What’s Advantage of using BnF Points?

Each BnF point is equals to 1 Rs. the more you use you them, the more you save on your final payments on Beadsnfashion.com

How do I redeem BnF balance?

At checkout page, you had an option to redeem your BnF Loyalty points [you are notified the # of BnF points available in your account]

Can I transfer my BnFpoint balance?

Customer can’t transfer any BnF point to other person or accounts. It’s only valid for dedicated a/c holder.

Is there validity of BnF Loyalty Points?

Your BnF Loyalty points are valid for 90 days of accumulating in your a/c

 

ATTENTION CUSTOMERS

If paying via credit card, make sure the billing address you have provided matches the one that appears on your credit card statement.

Contact us by phone or email:

Company contact detail for orders by phone

Tel: 8909060525 Email: beadsnfashion@gmail.com